SHIPPING INFORMATION

Delivery Time

  • Metro: 1-3 business days
  • Regional: 2-4 business days.

To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, it’s a good idea to provide an alternative delivery address, where someone will be available to sign for your parcel.
All orders are sent using Fastway Couriers.

Order Tracking

Once your order is shipped you will receive a confirmation email from harmonypharmacy.com.au which will include your Fastway Courier consignment number.

You can track the progress of your order through to shipment under ‘My Orders’ in the My Accountsection or by visiting www.fastway.com.au and entering your consignment number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please call us on (02) 9969-2000 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Service team will assist you with your enquiry.

Shipping Cost

Harmony Pharmacy offers $10 flat rate shipping for all orders.

*If you require next day delivery, please contact us to discuss options 02 9969 2000

Shipping to Multiple Addresses

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact our Customer Service team on (02) 9969-2000 Monday to Friday 9am - 5pm AEST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.

International Shipping

Products purchased on this website can only be delivered within Australia.

If you are based overseas, but cannot bear to live without your favourite Harmony health products, we are happy to assist you. Simply call our Customer Service team on+612 9969 2000 from Monday to Friday 9am - 5pm AEST or Contact Us We will calculate your shipping costs when you place your order. 

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

Other Questions?

Please feel free to contact us!